Snow! Feel free to check a look at roughly the first half of my story here:
My '12 keeps breaking and I've never been in this situation before so I'd like to ask for advice.
The CSM eventually stops answering your calls, (I guess they have callerID) they stop returning your messages and nothing really gets done. I took mine in to the dealership about 2 months ago talking about TSB 11-12-13, and they checked my clutches etc. They said no oil was leaking, but the clutch was shredded so they replaced it with a new one. A week later the grinding was back, and still persists.
I guess my only option now is to write a formal complaint to Ford so that I can go ahead with the Lemon Law proceedings. Unless someone has another idea?
Also I should note that the 11-12-13 TSB where they replace your clutch and seals has worked for some and not worked for some to resolve the issue, so you may want to give that a go.