Sounds like another customer who was happy with their car until a minor problem appeared and they got screwed by an incompetent dealership service department.
I sure hope that someone higher up than Cory is paying attention to this.
Ford needs to do something to address the piss-poor service their dealerships are providing.
Maybe the world would be better off if Ford had taken a government bailout and been forced to close several hundred dealerships.
Because it sounds like a lot of them shouldn't be in business. They are damaging customer's cars and Ford's reputation and they don't seem to care.