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Old 01-30-2013, 02:16 PM   #6
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Originally Posted by FordIVTteam View Post
Hi, wego2 -

You may also be prompted to update to the most recent versions of Active X or Java plug-ins before beginning the download process. It's essential that these browser plug-ins are up to date and given permission to run in order to successfully download the update. Let me know if you're able to get it.



Thanks for the response. I was not prompted to update Active X or Java. I followed the directions and changed the recommended settings to allow Active X to run and allow the download. But, again and again the download would not work.

Switched to another computer and downloaded the file without issue.

Thanks again Jaclyn.
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