Originally Posted by FordIVTteam
Hi, wego2 -
You may also be prompted to update to the most recent versions of Active X or Java plug-ins before beginning the download process. It's essential that these browser plug-ins are up to date and given permission to run in order to successfully download the update. Let me know if you're able to get it.
Thanks for the response. I was not prompted to update Active X or Java. I followed the directions and changed the recommended settings to allow Active X to run and allow the download. But, again and again the download would not work.
Switched to another computer and downloaded the file without issue.
Thanks again Jaclyn.