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Old 01-25-2013, 08:33 AM   #1882
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Originally Posted by teamDFL View Post
...If there is a real solution coming, will I need to have registered a complaint in order for me to be able to be eligible for the fix?

I recommend sending me a PM with your contact information. This way, I can forward it up the line and arrange for a call from your regionís customer service manager. Please include your VIN, full name, best daytime phone number, approximate mileage, and dealer name/state.

Originally Posted by Dysan911 View Post
...Just add another 150+ person next to me and I can reproduce the sound by hitting the right bumps and the harder I nose dive the car...
I want to offer you my help, but Iím unable to escalate the concern without your contact information, Dysan911. Please PM me with the details I mentioned above.

Originally Posted by Lipshurt View Post
...We decided to have me come back as soon as it gets colder out. That was fine with me. I want it to be really obvious...

Donít hesitate to shoot me a PM with any details you want forwarded before your next follow-up.

Originally Posted by revhigh View Post
...My guess is we'll never know...
Originally Posted by HuskerFocus View Post
In all fairness, a service appointment still makes sense...
Originally Posted by BlazeFocus View Post
...The CSR's assigned to this site should be empowered to do more than just re-direct and coordinate...
Originally Posted by empowah View Post
...Cory, could you forward this to the engineers? It captures exactly the noise I'm getting from my car.
Originally Posted by Uptcv1 View Post
...what a joke!!!!!
Originally Posted by thejordan View Post
...Things take time. Two weeks to you is like a fiscal quarter to a company.
Iím passing along what Iíve been assured, guys. I also relay important info up the line from the forums Iím on. In the long run, having a Ford certified technician inspect the vehicle is the best way to go.


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