Originally Posted by FordCustomerService
The way I forward the info is by escalating individual cases up to the regional customer service managers. Doing so allows for the scope of a concern to be clearer.
So bottom line is that there are too many layers between the social media department (who have the tools to collect real time ownership data) and quality control department who only need to worry what is said in the weekly "how's it going meeting" with Alan and the gang.
Makes me very curious how many duplicate defects it takes before it becomes clear that there is a "concern".
And how many regions there are ,and if these regional CSM's actually have any incentive (or maybe the incentive "not") to report these niggling concerns to whoever the next layer is.
Just does not makes sense to have almost 2 years of building the new Focus , and still reading that rear tail fittings are causing paint damage.
It makes me assume nothing is being reported much further then a (regional) CSM.