When the back seats are put into "hatch" mode, there is a metal bar that the back rest rests on. As you can see in the first picture, it causes indentations just above the child car seat notch. *note: this is not from the car seat, i do not have a baby!*
When you lift the bottom part of the seat up, take off the head rest, you can see in the second picture the black metal bar. When the seat is folded all the way down it perfectly lines up with the damage on the back rest of the seat. You can see it is on both sides of the seat in the third picture, as the blue metal bar is causing the same problem.
I brought it into the dealer during my oil change and all they said was it was a "design flaw" and that they wouldn't do anything to fix it. They then accused me of putting too much weight on top of the seat when in hatch mode. I have used the hatch all of 3 times to carry snowboards, a xmas tree, and random junk.
I would like to get this fixed so it does not continue to get worse, but the dealership just blew me off. Does anyone have any recommendations?