Originally Posted by kam327
Right, I was just trying to provide some counterpoint that not all dealers have the "it's normal" denial syndrome.
OK, but I don't think it's a dealership denial syndrome... I think it comes straight from Ford's customer service department. They don't want to pay for repeated repairs, so they start saying the situation is normal.
That's odd, I think. Prior to an attempted repair, the problem is acknowledged... but after a failed attempt to correct it, the VERY SAME ISSUE suddenly becomes 'normal'.