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Old 01-08-2013, 06:17 AM   #270
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Originally Posted by kam327 View Post
Right, I was just trying to provide some counterpoint that not all dealers have the "it's normal" denial syndrome.
OK, but I don't think it's a dealership denial syndrome... I think it comes straight from Ford's customer service department. They don't want to pay for repeated repairs, so they start saying the situation is normal.

That's odd, I think. Prior to an attempted repair, the problem is acknowledged... but after a failed attempt to correct it, the VERY SAME ISSUE suddenly becomes 'normal'.
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