Originally Posted by paul21
The CSM/CSR won't do anything. The dealerships are independent, and Ford has setup some kind of warranty repair reimbursement system that is not favorable to the dealers (otherwise they'd be jumping all over the chance to do a repair).
I can also attest to this. It seems that they can call the dealers and make a recommendation, but it's ultimately up to the dealer/technicians to make the call.
2012 FF Ti HB Kona Blue, DCT, Built 5/24/2011, 401A + Ti Handling Package, Parking Technology Package, Winter Package, Moonroof, and MFT w/NAV at v3.6 121.5k miles and counting...