Originally Posted by Some Guy From NY
Is it really that hard to comprehend how people are disgusted
by their BRAND NEW VEHICLE that has more problems than most of their previous vehicles combined, all while Ford service is telling them most of these problems are "normal operation"?
If Ford acknowledged some of these problems in a public statement, and offered to extend warranties on some parts (DCT) I am sure more people would be willing to tough it out for a fix. However, this is not happening.
Ford working on a resolution....comedy gold!
If I were able to take the financial loss right now - I would. I rather lose thousands of dollars than deal with the car. I can 110% sympathize with those who are fed up with this car and Ford's response.
People having problems with their car which Ford has been unsuccessful in repairing is not hard to comprehend. What is hard to comprehend are people who are willing to take the financial loss, instead of filing a lemon law claim to have their car replaced or their money refunded. It has never made much sense to me why people would accept a financial loss of potentially thousands of dollars versus having that money refunded to them through a lemon law claim.
Seems to me there must be a lot of people who are uninformed about their rights and incorrectly assume that hiring a lemon law attorney will cost them money.
You complain that Ford doesn't care about their customers. Well...I don't personally believe that, but you're welcome to think that if you like. However, I will say that people who decide to "bite the bullet" aren't helping matters either by going the trade-in route either. Why? When a person trades their car in all the problems and previous service history is swept under the carpet, so to speak and the problems get passed on to the new owner eventually. In the meantime, an opportunity to have the car repurchased under the lemon law has been missed. Think of it this way, not every car qualifies under the Lemon Law, but if every person who did qualify to file a claim traded their car instead, how would Ford ever know the extent of the problems that exist with their cars? See my point? On the other hand...if everyone who did qualify filed a Lemon Law claim instead, can you imagine the reaction from Ford? Not only would they be forced to repurchase all those automobiles, but at that point they'd be forced to deal with the problems. Anybody remember the Ford Pinto with the exploding gas tank? GM had a similar problem with the side saddle gas tanks on certain trucks sold under the GMC and Chevy name. Eventually all the lawsuits put both Ford and GM in a position where they had to reengineer and replace those faulty gas tanks. Same could happen with the Ford Focus.
I'm not an attorney, nor am I a litigous person, but I do believe that a remedy exists (lemon law) that many people simply aren't using. So again getting back to my earlier point, it's not hard to comprehend that there are lots of people who are unhappy with their cars, but rather it's the people who choose to walk away and take it in the shorts financially instead of using the process that exists to help such people. That I do find hard to comprehend.