Originally Posted by dan50
The part about the Ford service network I really don't get is that if they are paid to fix cars under warranty, why are they so reluctant to do so? Is there an unreasonably small amount of time allowed for diagnosis versus fixing?
I understand they will be eventually found out if they fix things that aren't broken, but why else wouldn't they invest the time in figuring out why a customer's car is misbehaving?
I honestly don't know - laziness?
EDIT: It's not like the transmission technician is spending all of his time selling cars on the floor and gets commission and it pays better than fixing cars. He's paid to fix cars... I just don't get it.
2012 FF Ti HB Kona Blue, DCT, Built 5/24/2011, 401A + Ti Handling Package, Parking Technology Package, Winter Package, Moonroof, and MFT w/NAV at v3.8 155k miles and counting...