At first a little frustrating but after I talked to some service reps on here Koons have almost bent over backwards to help me. I guess since now they know I'm not just some message board fanboy and actually know my stuff.
However Academy Ford in Laurel, MD (where I bought it since no one else had what I wanted) didin't seem like they wanted to solve problems. After waiting at least 2 hours for the 1st MFT/Sync update they told me they couldn't do it. I asked why and was told that their computer kept kicking them out of the system. It was like they couldn't be bothered to do anything more than a chimp could do. I had to come back another day so I scheduled online for a 5pm appt. I get there and am told that all the techs were gone and for me to drop it off. I was told they close at 6, I followed up asking why am I able to schedule appts. past 6 then? Not satisfied, I flipped shit. And when service couldn't help I went to the dealership manager. Got a loaner and had everyone waiting on me hand and foot. It got to the point where a specific Sync tech had to come out to spend all day taking the console apart to get to the computer directly (and still didn't put my console back together properly).
Build date 02/17/2011