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Old 12-05-2012, 01:10 PM   #34
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Originally Posted by r1ch999999 View Post
I'm wishing I bought the manual, 700 miles on my Focus and I think I'm having the same issue.
Do you have enough 9ís in your name, r1ch999999? LOL JK

On a serious note, my name is Cory and Iím able to send this up to your regional customer service manager. Drop me a line via PM with your contact information (including your full name, mileage, daytime phone number, dealer name/state, and VIN).

Originally Posted by mr_cassandra View Post
...if the dealer won't help, talk to Crystal here at this board and get your case escalated...
Originally Posted by oshoguno View Post
...Ford Customer Service on this site is great...
mr_cassandra & oshoguno,

Crystal sends her love from the other boards. Iím the new Ford Service ďkid on the blockĒ; you can send questions/concerns to me now.

Originally Posted by 12_T_Hatch View Post
...I even took the time as Crystal said and brought my service advisor for a ride, and he agreed there was an issue. One day later he called me and said my car was ready for pickup - when I asked what they did he said nothing...
How has your shifting been lately, 12_T_Hatch? I see you have an open escalation with Austin. Please send me a PM if you want a follow-up call sooner.


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