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Old 12-04-2012, 08:04 PM   #194
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Join Date: Sep 2011
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Location: Green Bay, WI
What I Drive: 2012 Ford Focus Ti

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Originally Posted by FordCustomerService View Post


Escalating cases to the regional customer service manager allows for the scope of a concern to be clearer. Send me a PM any time you want a follow-up call from Scott arranged.

Why Cory, so I can hear Scott recite the same scripted BS lines I've heard since August of 2011? Ad nauseum? The people in the glass house in Dearborn KNOW there's an issue, and it's taken 18 months to get to the point of being "aware" of it.

No wonder you people average 2 months tenure on this board. It's got to be disheartening to continue to "escalate" people only to have them hear the same story from someone higher. Hell, get me to Alan Mullaly, I don't care...he'll here the same complaint from me that I've told to everyone else. My time should not be spent fixing Ford's engineering problems. Ford should be fixing the problem. They're not.

So what choice am I left with? A competitor. Plain and simple. And letting as many people as I can know my dissatisfaction.

That, my friend, is the cross that Ford must now bear.

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