Originally Posted by FordCustomerService
middie8, fishin-nole, Kabigon, & InfinityCubed,
My name is Cory, and Iím the new Ford Service rep on these boards. Iím checking in to see if you took your Focus to the dealer yet. I can help by escalating this up to your regionís customer service manager. For me to lend a hand, please send a PM with your contact info (including your full name, daytime phone number, approximate mileage, dealer name/state, and VIN).
Oh yeah, I've definitely done the run-around with you guys, first with Noemi, then Thomas, I've spoken to the CSM for my area, she stopped answering my calls and stopped returning my messages, so I gave up. It's time to seek legal action.
On a side note, it's discouraging how much you guys cycle through the people that represent you on the discussion boards. There have been at least four of you in the last nine months. That's almost a new person every two months. That does not leave time to get to know customer's cases and work through with them to the end.
Also I've noticed that once a thread you're in discovers that what you do is pretty much worthless in these cases with the grinding, that you don't come back to the thread or offer any more help than to forward the case to someone who, ultimately, doesn't care.
I'll be surprised if you post in here again Cory, given the track record of the other FordCustomerService folks that have run that account, but hey, maybe you're awesome, I haven't gotten a chance to know you yet.
So welcome to the boards Cory, and good luck.