There's no sense in escalating this to Ford Customer Service. It does nothing. All you will be told is "the engineers are aware of it and are working on it" which is the same line I've been handed since one month after I bought this vehicle in June of 2011. Same line. Over and over and over again. (Just like Sync/MFT)
Unless the transmission drops out on the interstate, spews fluid, starts the car on fire, contributes to global warming, etc....forget it. It's a waste of time.
As a Ford stockholder, I'm embarrassed for my company. As a Ford owner, I'll be making more visits to competitors I guess. 18 months of "we're aware of it" when I get snarky looks from people next to me at traffic lights ain't cutting it.