Originally Posted by FordCustomerService
You're always welcome to go to a different Ford dealership if you'd prefer. Additionally, I'm happy to get your concern escalated and in the hands of your regional customer service manager. To get started, send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll get to work!
Thanks for the great suggestions, Minchkin!
Have a great day,
We had a chat with the sales manager about our issue, and prior problems with the service dept. He swears that this will get fixed the first time, so we will see.
I appreciate the response and will take you up on the offer if this shop fails me again, thanks.