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Old 11-23-2012, 02:25 PM   #24
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Originally Posted by bman2012 View Post
does anyone know if the headliner issues been resolved on the 2013 model with the moonroof option? I have a 2012 and it has had the headliner replaced 4 times. All of them have started to rattle after awhile including the most recent one.
Hi bman2012,

Have you contacted Ford Canada so they can assist? They can be reached at 1-800-565-3673; they'll be your best bet for getting your issues with your headliner resolved.

Originally Posted by Shorty Long View Post
that's great...i've been waiting 3 weeks for parts to fix my headliner for the first time.
Hi Shorty Long,

Have you contacted your regional customer service manager to see if the parts can be expedited? If not, I'm happy to get your case escalated and involved your CSM. Send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll do the rest.


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