Originally Posted by Shorty Long
Has anyone around here actually experienced positive results from working with the Ford reps on this board and the CSMs they hook you up with?
Unfortunately ... it seems that Ford reps here and the CSM's they 'hook you up with' are on different pages. Here .... it seems like they're all for action ... but THERE (the CSM's) .... they're all about lip service and appeasement with very few successful resolutions ... and finally they just ignore you.
I think the only resolution left here is either legal action, BBB action, or NHTSA action. Clearly Ford has no intention of solving these problems.
I've said it before, and I'll say it again .... Ford's engineers can't fix a simple suspension noise in over a year and a half .... REALLY ????
The only explanation for that is that they're not TRYING
to fix it ....
It's no wonder these things have no trade-in value .... the industry KNOWS about all the issues and problems, and Ford's total lack of commitment to fixing them.