Well the CSM called me shortly after I read the above message from Crystal. After getting some history on the car (and a few jokes about how I need to drive the car more) she asked me to bring it into the Ford dealership here in Ocala. She was very accommodating to my crazy work schedule, offering to let me drop the vehicle off on Friday; since bringing it to the dealership Monday morning guarantees I will be late for work.
I will let you guys and gals know what the prognosis is next week. Oh and shout out to Crystal with Ford Customer Service. She did a great job getting my problem escalated to the right people. I highly recommend PM'ing her if you have any issues and letting her work her magic behind the scenes!!