Originally Posted by IH84DZ
This could be the case but until it's proven to be the case Ford, Hyundai, BMW, etc aren't going to volunteer a no cost replacement. Even from a customer goodwill standpoint it could be seen as an admission of "guilt" or admission of fault on their behalf. This is why unverified symptoms get no repair attempts.
I see no credibility whatsoever in a "safety" concern from this woman if she is willing to drive around with a sheet of plastic in lieu of a glass panel. If she was really concerned for her safety (or comfort for that matter) she'd have her insurance cover the glass and press the issue until someone figures out if there really is a supplier defect.
That's IF the insurance covers glass. Insurance(and warranty policies for that matter) in Canada are different from here in the States. As previously mentioned,here in MA insurance companies have glass replacement with a $0 deductible(mandated by state law). They may not have that in her neck of the woods.