Originally Posted by FordCustomerService
Thanks for taking the time to update us on how things went at the dealership. I know this has been a frustrating experience, but the dealer and your CSM are working together to get this concern resolved. Feel free to contact me via PM if you need any additional assistance.
Got another update. Apparently one of the motor mount bolts was installed in the wrong hole (idk, are there just random holes to stick bolts in???), so SOMETHING was grounding out against the frame and making the vibration in reverse. That's been fixed, so I do have my care back now. So far so good.....but I only drive it 3 miles, I'll know more after driving it over Thanksgiving.