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Old 11-19-2012, 05:07 PM   #27
Focus Rookie
Join Date: Aug 2011
Fan#: 89007
Location: Brookfield, WI
What I Drive: 2012 Ingot Silver SEL Hatchback

Posts: 15
FF Reputation: 1 dicktfocusnut Good Standing Member
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Giving Up On Focus and Ford

Originally Posted by FordCustomerService View Post
Hey everyone,

Please reach out to me if you are experiencing any concerns with your DCT. I would like to escalate each of your cases to your regional customer service managers. To do so, I'll need a PM from you with your VIN, dealer, mileage, daytime phone number, and full name. I'll get your information in the right hands and make sure things progress.

Thanks, but no thanks. I've been told by Ford (through the dealer that I trust) that my DCT is "normal". Even my Service Advisor knows it's faulty but can do nothing about it. I'm not going to bother. Just giving up on Ford and trading it in next spring on something else. Honda? Toyota? Buick? Mazda? Don't know. I'd still consider an Escape (I liked my 2006), but think they are over-priced.
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