Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - Possible DCT trans issue
View Single Post
Old 11-19-2012, 10:34 AM   #4
Official Ford Rep
FordService's Avatar
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 5,604
Points 4,367, Level 42
Points: 4,367, Level: 42 Points: 4,367, Level: 42 Points: 4,367, Level: 42
Level Up 9% Completed
Level up: 9% Level up: 9% Level up: 9%
Forum Activity 53%
Activity: 53% Activity: 53% Activity: 53%
FF Reputation: 19 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Originally Posted by Gloomis23 View Post
My car is a 2012 sel with dct and about 37000 miles. Last night I finished my commute of about 110 miles, for the most part the drive was around 75 mph, as I pulled into my neighborhood I have speed bumps, after going over the speed bumps upon acceleration it seemed to not go into gear, revved up to 2500rpms then shift into gear. It did this about 6 times before I parked. Drove it about 25 miles this morning with no issue. It has been to the dealership for trans related issues so far, since I cannot duplicate this issue I doubt the dealer will fix it. What do I do now?
Hi Gloomis23,

I know multiple service visits can be frustrating, but I'd like to see what I can do to help. Please send me a PM with your VIN, dealer, mileage, daytime phone number, and full name. I'll get your case escalated and ensure that your regional customer service manager reaches out to you soon.

Let me know if you have any other questions,

p: 800.392.FORD
t: @FordService @FordFocus @Ford

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is online now  
    Reply With Quote