Originally Posted by Kaaru
Instead ALL of the cumputer programming was erased and re-installed as if the car was rolling out of the assembly line. Service Director insisted on the fact that everything was wipped from Gertrude: ECM, PCM, ECU, IDS... you name it. All of it, out! Gone!. Call it ''C://format'' if you wish. According to him, that was the first time they did such a thing. Once the new programming installed, the techs made sure the required updates were applied.
That was a waste of time.
It is unfortunate that the "Service Director" doesn't understand how all of those newfangled electronic gadgets really work.