Originally Posted by rsnow
have had some with bad clutchs and leaks at bellhousing, but as a tech, 90 percent of complaints are normal and we wont get paid to look at all of these cars.... you see why the techs get fed up with it.
This is not the customer's problem. It's Ford's problem.
The car is pure and simple marketed as an AUTOMATIC.
Customers don't care what the payment arrangements are between you and Ford. They just know their car is not acting normally and want resolution or more information to why it's acting that way.
I work at a dealer and you should know better as a Senior Tech to not relay and place your dealerships/Ford's internal problems and vehicle engineering issues onto the customer.