Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - Help! "Drippy" 2013 Ford Focus Hatchback
View Single Post
Old 11-15-2012, 10:51 AM   #2
Official Ford Rep
FordService's Avatar
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 5,447
Points 4,206, Level 41
Points: 4,206, Level: 41 Points: 4,206, Level: 41 Points: 4,206, Level: 41
Level Up 28% Completed
Level up: 28% Level up: 28% Level up: 28%
Forum Activity 63%
Activity: 63% Activity: 63% Activity: 63%
FF Reputation: 19 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Originally Posted by FocusPony View Post

I bought a brand new 2013 Ford Focus in late August. On 10/8/2012, I opened the car and it smelled really strange. After poking around in the car, I discovered that the driver's side floor carpet was soaked (both driver's seat and passenger seat behind it). I took the vehicle in for servicing and they found that a seal wasn't latched in correctly and fixed it.

On 10/27/2012, I drove my car to the store and back. The weather had been dry and the roads were dry. When I got back, the driver's side floor had a wet area on the carpet right under the handle for the hood release. The handle was also wet. I took the car back to the dealer. They looked over it for a week, had Ford regional people look at it, soaked it in their car wash, and couldn't get the problem to reappear.

Today, 11/15/2012; same thing as on 10/27. The floor had water dripped on it and the handle was wet again. It's not raining and the roads are dry. So, I'm going to contact the dealer again...
Hi FocusPony,

I'd like to step in here and see how I can help. Send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll start exploring some options.


p: 800.392.FORD
t: @FordService @FordFocus @Ford

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is online now  
    Reply With Quote