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Old 11-14-2012, 04:05 PM   #53
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Just got off the phone with my regional customer service manager. Certainly not the standard customer service call she's used to, I'm sure.

We did come to an agreement, though. Since I'm so far beyond getting this issue handled through standard warranty procedure, and I already have the updated strut tower brace on order, I'm going to be a guinea pig for the rest of you. I have the necessary tools, shop, torque specs, and installation instructions at my disposal. Whatever the result, she will be taking my findings and reporting them to Ford, which I'm hoping, if things go well, will be used to benefit the rest of you with your issues.

I'm hoping to have the new brace in my hands by Monday, maybe Tuesday at the latest. I'll then be doing the install in stages, so I can properly troubleshoot this issue. Initially, I'll be installing ONLY the brace. However, I have also ordered a new set of strut mounts and strut bearings that I plan on installing afterwards, just to ensure I don't have any more problems further down the road.

Thankfully, parts are cheap for this car.

In the meantime, keep filling out that survey!
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