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Old 11-10-2012, 01:59 AM   #510
Focus Rookie
Join Date: Sep 2012
Fan#: 104212
Location: Long Beach, CA
What I Drive: 2012 Black Focus SE Hatchback

Posts: 2
FF Reputation: 1 FirstTimeFocusOwner Good Standing Member
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Originally Posted by FordCustomerService View Post
Hi FirstTimeFocusOwner,

I want to get you escalated to your region's Customer Service Manager. Send me a PM with your VIN, estimated mileage, preferred servicing dealer, and a daytime phone number. I'll send your info up the ladder and have your CSM reach out to you.

Hi Crystal,

I tried sending you a PM. It may have gone through, but I don't see it listed in my sent messages. I will try sending it again, but let me know if you do not receive it.

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