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Old 11-09-2012, 09:19 AM   #7
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Join Date: Mar 2012
Fan#: 95997
Location: Monroe, MI
What I Drive: 2012 Silver Focus Titanium

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PM sent. Thanks for the assistance.

I have an appointment for this Thursday. I will let everyone know how it turns out.

Originally Posted by FordCustomerService View Post
Hi john43913,

Make an appointment so your dealer can inspect ASAP. Additionally, I'd like to escalate your case to your region's customer service manager so they can get involved. Please send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll get the ball rolling!

Thanks for all the great info, folks. I'm sure john43913 appreciates it!

Have a great weekend!
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