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Old 11-02-2012, 12:36 PM   #46
Focus Enthusiast
Join Date: May 2012
Fan#: 98516
Location: Bangor, PA
What I Drive: 2012 Mazda 3 SkyActiv 6A Touring

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Originally Posted by FordCustomerService View Post
Hi jellybean,

If you ever have a hard time getting in touch with your CSM, please send me a PM so I can give them a nudge.

Why should YOU have to give anybody a 'nudge' .... why can't they just do their jobs or lose their jobs. I have heard so many stories about un-returned calls ... broken promises .... etc, etc.

Will this crappy job performance EVER have any consequences and result in any change of behaviour ??

While I'm sure that everybody here appreciates your presence here and your attempting to help .... it seems that nothing much has changed in the year and a half or so that these cars have been out.

One and a half YEARS to resolve a suspension clunking problem ... and it's STILL NOT RESOLVED ???? Give me a break .... My guess is they know exactly what the issue is, and it's just too expensive to resolve to let the cat out of the bag .... they're just hoping most of the owners with issues go away, even if it means that they dump their cars and never buy another Ford.

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