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Old 11-02-2012, 10:09 AM   #125
Focus Rookie
Join Date: Oct 2012
Fan#: 105163
Location: Merriam, KS
What I Drive: 2012, black,sel

Posts: 6
FF Reputation: 1 wassrock Good Standing Member
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Crystal, I have already gone through the regional customer service. Cassidy had me ride in a 2012 Ford Focus with the service manager from Bob Allen to hear if it made the same noise. This was a waste of time as that car did not make any noises. My car started making the noises at 8500 miles and it's increased since. My dealership has heard the noise and Detroit engineers say, it's a normal noise over time. they would not tolerate it. So no point in going through the customer service rep as they have a typed message and could care less.
VIN 1FAHP3H29CL278765
Originally Posted by FordCustomerService View Post
Hi wassrock,

I'm still happy to step in here and get your case escalated. Shoot me a PM and I'll get your information in the hands of your regional customer service manager. I'll need your VIN, mileage, daytime phone number, and full name; I'll do the rest!

Thanks for the good info, jagreene. Hopefully wassrock can take it with them when they have their next service appointment.

As always, if you have any questions, feel free to reach out to me via PM.

Have a great day!
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