For the US, I'd suggest:
- your dealer
- "Natasha At Ford" on Facebook
- PM Crystal, FordCustomerService on this forum
- Call 1-800-FORD-SVT
- Create a tracking thread for your car at http://www.blueovalforums.com/forums...ord-employees/
(cyberbman is a volunteer, so read the rules and be nice).
I don't know how being in Germany affects your sources. Different production facilities, but maybe the same support staff and computer systems.