Originally Posted by whynotthinkwhynot
It's the weekend, she will respond on Monday, but I think the new girl's name is Crystal. It doesn't matter, you're contacting corporate, and they have ways to make unruly dealers act nice.
The problem is that corporate Ford has told the dealerships that these issues are how the transmission is *supposed* to act, so when the dealer refuses to fix something they're acting in accordance with Ford's own rules. No matter how many times you call Ford they won't do a thing about it.
Believe me...I tried. Now the Regional manager doesn't even pick up her phone because for a month and a half we were calling each other every other day and the issue was never resolved. She said "We can't force the dealerships to do anything because they're independent dealerships".