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Old 10-13-2012, 02:35 AM   #1308
Focus Enthusiast
Join Date: May 2012
Fan#: 98622
Location: Denton, TX
What I Drive: '13 FOCUS ST/'12 Mustang GT BBP

Posts: 51
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Originally Posted by FordCustomerService View Post
Hi everyone,

I completely understand the frustration you're experiencing with your cars. I can assure you that in addition to escalating your concerns, we're also working with the engineering team to find a solution here.

The more information you provide to me (via escalations), the more information I can pass along to the engineering folks. So, if you haven't already done so, send me a PM with your info (VIN, mileage, dealer, phone number) and I'll continue to get you guys escalated to the appropriate regional Customer Service Managers.

Thanks for your patience.
2012 Focus S, Oxford White
10,550 miles.

Rattle since 3,000 miles.

My 2012 Mustang GT also makes a little noise which is to be expected with McPherson Struts and low NVH upper mounts......but with the Focus it is unacceptable.
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