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Old 10-13-2012, 12:23 AM   #58
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Originally Posted by Ronbeav View Post
You have to give the manufacturer one final repair attempt. You need to send via registered mail this form Once you send this form the manufacturer has 10 days to contact you about one final repair attempt. If you are not happy with the repair or if the repair does not fix the nonconformity you then proceed to arbitration for repurchase or replacement. By sending this form and allowing one final attempt at repair shows that in good faith that you have exhausted all available remedy and repurchase or replacement is the only option left. Do not take your car back to the dealer for any more warranty work until you mail that form and officially hear back from the manufacturer. File the necessary papers that came in the package from the BBB when you send the defect notification form to the manufacturer. Don't let then talk you into trading your car. The manufacturer is obligated to take whatever steps are necessary to make sure that you as a consumer have a product that is free from material and manufacturing defects. If you need any help feel free to PM me and I will do whatever I can to help you out.
I'll look into this, but I don't think this is true for South Carolina. We just have to notify the manufacturer or their agent (dealership) of the issue before expiration of the warranty and need to go through the arbitration process before anything else. Pretty sure giving them nearly 40 days to repair the car shows a fair amount of good faith on my part...

EDIT: Looked it up, we definitely do not have to do this here. Notification (of the defect) can be done directly to the manufacturer or the dealership and arbitration by the BBB Auto Line program is pretty much the first step in the process after they make repair attempts. I'm guessing Florida has to do that because of it being only 15 days, whereas here it's 30.
2012 Ford Focus Sterling Grey Metallic SEL Sedan
Ordered: 8/6/11 VIN: 9/6/11 Build Date: 8/30/11
Delivery: Originally estimated 9/19/11. Delivered 9/22/11. picked up 9/24/11.
Reacquired by Ford under Lemon Law 01/16/13.
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