Originally Posted by smizak
Where did you get that information? I've never seen any of these reps admit to a problem anywhere, they just say to contact them.
Ford handing me a piece of paper explaining the transmission and basically telling me that I'm an ignorant yokel who doesn't understand the technology gives me no confidence at all that they are working on a solution or give a crap about their customers.
Take a look at post 27 (9/28/12) of a thread titled "The competition", for one. Ford and the dealer network are both exposed here and while neither is exactly distinguishing themselves, the dealer network sure seems to be a big part of the problem.