Originally Posted by tigertiger
I can't imagine why a dealership would not apply a TSB when a customer states an issue clearly related to the TSB. What do they think they are gaining? What does it cost them?
There are days when I wish I would have bought a Subaru.
Hope all goes well with the repairs to your Focus.
Dealerships are actually audited on TSB/Warranty related repair work. If they willy nilly decide to replace a part that's functioning perfectly on a customer's vehicle and then the audit shows that the replaced part actually was in good working order, the dealership foots the bill and doesn't get credit for the work. That's how I've come to understand it.
That said, almost everyone in this thread should have sufficient evidence to argue in their favor to get this TSB applied, afterall, we're all exhibiting similar issues, some worse than others, but similar nonetheless, this is NOT an isolated incident.