Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - 2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle)
View Single Post
Old 10-08-2012, 04:38 PM   #1302
Official Ford Rep
FordService's Avatar
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 5,865
Points 5,454, Level 47
Points: 5,454, Level: 47 Points: 5,454, Level: 47 Points: 5,454, Level: 47
Level Up 52% Completed
Level up: 52% Level up: 52% Level up: 52%
Forum Activity 6%
Activity: 6% Activity: 6% Activity: 6%
FF Reputation: 19 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Originally Posted by jrn146 View Post
Crystal, is Ford any closer to an answer to this problem? Surely they have enough Vin's and input from dealers to come up with something other than changing the same parts over and over.
Originally Posted by Uptcv1 View Post

Could we get a genuine follow up like
a) Ford is actively pursuing engineering solutions but no idea on timing..
b) Ford is actively pursuing engineering solutions, with ETA of 3-6 months..
c) Ford is not looking to issue further TSB...
d) other?

Originally Posted by Kevin_agar View Post
...if not.... maybe Crystal can enlighten us more in regards to an ETA for one.... or any relevant update.
Hey gang,

Ford engineers are still hard at work on a solution for the clunk/rattle some of you are experiencing, but they haven't given me a heads up regarding a potential TSB. I can assure you that the minute I have any news to share that I'll post an update.

I'd encourage you to continue to work with your dealerships/service departments; I'm also available via PM if you need any additional assistance.


p: 800.392.FORD
t: @FordService @FordFocus @Ford

M - F 11:30 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is online now  
    Reply With Quote