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Old 10-08-2012, 11:17 AM   #8
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Join Date: Apr 2012
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Location: Sugar Hill, GA
What I Drive: 2012 Focus SE w/ Sport Package 5-sp

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Originally Posted by FordCustomerService View Post
Hi there, jpolk84:

I want to loop in your regional Customer Service Manager and get your case escalated. Send me a PM with your VIN, dealer, mileage, and daytime contact number; I'll make sure your info ends up in the right hands.

I appreciate that. I have an apt. in the morning with the third-party. FWIW, they are coming to the dealer, so that's good. Let me see what they find. So far they haven't had a look yet.
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