Well, there's probably a ton of people who still have their cars serviced (outside of warranties) at the dealers...so why bother taking care of someone where you might not make as much money when you've got that cash cow going for you?
Sucks, but that's what these guys seem to be telling us through that behavior.
When I bought my car, and had it serviced, I was given an online survey from Ford Corporate. From what I've heard dealers actually give a damn about what gets said on those...and at Village Ford they had a sign up that said if for whatever reason you couldn't give them all 100% ratings in every area to talk to the manager...could just be feel good BS (I had a good experience so I had no need to discuss anything with them), but perhaps a couple bad reviews to corporate will light a fire under their ass?
Hatch Nation #29