Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - Think I figured out the shuddering when starting from a stop...can't believe it
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Old 10-05-2012, 11:42 AM   #127
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What I Drive: 2012 Sterling Grey Sedan Focus Man.

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Even if they messed up; who really cares? It's not an issue to have a company mess up as long as they fix their problems (holds true for people as well). Recalls are good things. Expecting absolutely no problems for something as complex as a completely new machine (car, computer, whatever) is not something I'm personally prepared to do. I'm hoping for it, but I won't blame a company for having issues. Where I can blame a company is if they don't fix their issue, or worse, if they deny there's a problem. In my book, that's the worst thing a company can do.

I personally can't relate to the issues you guys are having with the transmission because a bought a manual (hehehe), but a good example is a power supply I had bought for my computer a while back. It broke. I got good support from the company, and because of this I won't scratch the company from my book when the time comes to buy another one.

The fact that dealers have been telling people that this is expected behavior is unacceptable. However, the fact that customer support from Ford is on this forum is a good thing. That said, pardon me, but I'll remain skeptical to see much changes even if customer support sends this higher in the chain.
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