Originally Posted by hotleadsingerguy
That very well may be, but it also did the opposite for a *lot* of people. It's the reason multiple consumer reporting websites and magazines are blasting Ford for their update process. My car was operating wonderfully before the update. I bought the car *because* it was operating the way that I liked it. Then Ford forced me to get an update under penalty of losing my warranty coverage...and now it drives like a completely different car, in the worst way possible.
This is the kind of thing that lawsuits are born from.
I'm sure not defending Ford, just saying the update was not a disaster for all. Ford has screwed this up in a way I didn't think possible for a major companyin the 21st century. The Focus was my 5th new Ford and, in all likelihood, my last. Problems with a new model are understandable, but their persistency, the avoidance and denial, unprepared dealer network, remedies that aren't after working on the issue for almost 2 years, et al are not.
Anyone looking at a new Escape, CMax or Fusion? You are indeed a brave person.