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Old 10-03-2012, 05:58 PM   #1
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Location: Petaluma, CA
What I Drive: 1997 Red Outback

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Direct Ford interaction with customer orders?

I got a copy of my DORA today. The sales guy mentioned that Ford would be contacting me directly about the order, and as it put it "communicate with you quite a bit". Not that I mind, but it's the first time I'd heard of such a thing. Should I expect Ford to call/email me about the car, and keep me informed of its progress?

(I suspect this might have been an SVT perk, as most of my local dealers are still a bit confused in thinking a Focus ST is as rare and special as, say, the Mustang GT500 or a GT40. For the latter, sure, I could see that.)

One thing I would expect that I haven't seen a reference to is a web site to check on the order status. There ought to be a Ford URL that will fill in the VIN, build dates, shipping status, and all that sort of thing, as the order progresses. Anyone have a link to a status page?

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