Originally Posted by feta_mgp
Just gotta find that right dealership who's going to help you out. They're out there.
OP, I hope Ford values your loyalty and business enough to really help out. This is my first Ford and despite my issues with MFT I love it. I haven't had any major issues so far with anything else, some things leave some to be desired but mine is a Job 1 build from June 2011, so thus far I'm pleased with how it's performed as a brand new model.
I'll vouch for my dealer, but not all dealers act the same - which is unfortunate.
Ford did drop the ball on MFT by partnering with Microsoft, though - Ford has to wait for Microsoft to put out fixes, which means customers have to wait and festering customers only drags down long-term goodwill in return. Microsoft is the culprit with the poorly made system but Ford will take the brunt of the complaints...