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Old 10-02-2012, 01:41 PM  
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Join Date: Jun 2011
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Location: Cleveland, United States
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Originally Posted by FordCustomerService View Post
Hi everyone,

Just a reminder: If you're experiencing any concerns with your 2012 Focus, I want to step in and see how I can help. Send me a PM with your VIN, estimated mileage, preferred servicing dealer, and daytime phone number. I'll do some investigating and get your regional Customer Service Managers involved.

The visit my car is currently on to the dealership was *initiated* by my regional customer service manager. They just said "nothing is wrong" and refused to even look at the clutches because they said the computer reports no errors.

For reference: Just because the computer reports no errors does not mean there's nothing wrong with the operation of the car. Refusing to even look into something that a customer specifically asks you to is blatantly rude and shows a complete disrespect for the only line of revenue that a service department has: their customers.
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