Originally Posted by hotleadsingerguy
That exact thing happened to me today. They wouldn't even test drive the car for the issue I told them about. They plugged in the computer and said "Everything is working perfectly". Everyone knows that's the way to diagnose an issue...because software is always correct and never performs anything less than perfectly.
*cough* MyFord Touch *cough*
My original dealer wouldn't fix the seat heaters becasue they claim the computer said they operated normally at 90-100F (nevermind the service document explicitly states 125F at the heater mat). I'm barely measuring 90F after a long time, but that was when it was in the 70s, when its been 39-43 F in the morning the seat heater barely gets into the mid 70s, maybe lower 80s on the drive into work, vs a temperature from the vents of 90-100F when set to 70F on the dz-eatc.
Oh and they don't want to warranty a factory defect between the alignment of the hood and the head lamp because they would rather claim that the rear tail lamp was damaged ergo the car was hit from both sides even though there is no evidence to support a claim of front end damage at all. Escalating things to the customer care manager is a joke, don't bother, all they will do is parrot whatever the dealer said and not fix anything. It kind of ticks me off quite alot. The tail lamp is grinding into the paint as well, but becasue there is a tiny black mark they claim the car was hit from behind. My question is then why is nothing else out of alignment on that side of the car?
I have pictures from delivery showing the issue with the hood and the head lamp, but they have the audacity to make another bold faced lie saying the car was hit on both ends. WTF. Nothing else is misaligned, and the only damage (minus surface scratching perhaps) is underneath the hood right next to the head lamp.
Seriously why bother having a warranty or extended service plan warranty if they will weasel out of every problem with the car by hiding behind "normal operating characteristics"?