Originally Posted by vela123321
Thank you for your quick reply and explanation of the CSM's role. If there is any way for me to offer feedback in the shortfall of the dialog I've had with my CSM, I would welcome a call (the PM has all of my info).
I really would like to see Ford continue to increase their percentage of market share. Alan Mulally has done a great job with Ford, and I think you're capturing a lot more of the market with some of these advancements. The CSM didn't help your case, but that's just one employee out of more than 150,000.
I'm eager to get the car looked at, and I've left a VM for the service manager to call me back. When he does, I'll schedule an appointment and we'll see how this goes.
I can't make outbound calls, but I can log your feedback if you'd like to reach out via PM.
Please keep me in the loop and let me know how your dealer appointment goes. I'm happy to step in whenever you need me to.