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Old 09-24-2012, 11:23 PM   #1548
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What I Drive: 2012 Focus SE Ingot Silver HB

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Originally Posted by FordCustomerService View Post
Thanks, gkirk! I appreciate the shout-out!

Touch base with me next week and let me know how it goes at the dealership.

I agree. FordCustomerService has been a help to many of us.

I just took my car in today and went with the service manager for an extended ~20 minute drive. He did note a few things, but sort of gave me the "it's normal" stuff, which I don't fully believe yet. But at least he agreed to perform the inspection and work that Ford had asked him to. So, in a few days I should have a better idea of the entire issue.

But for those who have concerns, I would recommend going to your dealer and working with them first. My concern just sort of kept getting pushed back month after month, so I had to escalate it to the next level since I was getting acknowledgement from them, but just no commitment. So, it will be interesting to see what they find.
2012 Focus SE Hatchback
Ingot Silver
SE Sport & Winter Packages
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