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Old 09-19-2012, 08:45 AM   #1236
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Hi everyone,

I completely understand the frustration you're experiencing with your cars. I can assure you that in addition to escalating your concerns, we're also working with the engineering team to find a solution here.

The more information you provide to me (via escalations), the more information I can pass along to the engineering folks. So, if you haven't already done so, send me a PM with your info (VIN, mileage, dealer, phone number) and I'll continue to get you guys escalated to the appropriate regional Customer Service Managers.

Thanks for your patience.

p: 800.392.FORD
t: @FordService @FordFocus @Ford

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
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