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Old 09-18-2012, 03:02 PM   #1227
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Join Date: Jul 2012
Fan#: 101520
Location: Bloomington, MN
What I Drive: 2012 Sterling Gray Titanium

Posts: 23
FF Reputation: 1 eriksarnstrom Good Standing Member
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Originally Posted by FordCustomerService View Post
Hi eriksarnstrom and Uptcv1:

I want to escalate both of you to your region's Customer Service Managers. They'll reach out to your individual dealers and resolve your concerns. Send me a PM with your VIN, mileage estimate, preferred servicing dealer and a good daytime contact number. I'll get the ball rolling!

WOOHOO! Thanks for updating us, Zillon. Glad to hear that things worked out!

Not sure that I'm ready to be handing that info over. My family owns the dealership that I'm using and honestly at this point they have been doing everything they can to help with the problem. The fix needs to come from Ford and not from the consumers.
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